Return and Cancellation policy : Domestic Shipping:
WE OFFER FREE SHIPPING ANYWHERE IN INDIA Please allow 1-3 working days for your order to be dispatched. Normally orders are placed before 1 pm on a business day, we aim to ship the same day, providing card security checks are complete, the payment received and stock availability is confirmed. Orders placed after 1 pm will be shipped the next business day. Orders Received on Sunday or during Holidays are dispatched the following Monday or the next working day. During busy times, such as holiday periods, there can be processing and shipping delays.
The orders cannot be shipped to PO boxes or military addresses. Rural domestic addresses require one or more additional days to deliver. Domestic customers are responsible for any OCTOROI Duty charged by your state government. We are unable to predict which shipments will be assessed these fees or the amount of the fee that may be charged. In cases of refusal, return service costs will be assessed.
Tracking: e-mail containing your package tracking information will be sent after shipment.
Please mail us at Swalenshop@gmail.com if any queries.
Cancellation of Order by User
- Cancellation of order within 6 hours without penalty, except the 4% Bank Charges on the purchase value.
Cancellation of order is not possible for the products which are altered as per your specifications. After placing an order, the customer can only cancel the order if the order state is showing as “pending” under Order History. Cancellations have to be made within (maximum) 6 Hours of placing an order. For canceling your order, you will have to get in touch with our Customer Support Team by sending an email giving your Order Number during working hours.
In case we receive a cancellation e-mail and till that time the order has already been “processed” by us, the order cannot be canceled. https://swalenshop.in has the complete right to decide whether an order should be canceled or not. Also, the customer agrees not to dispute the decision made by https://swalenshop.in and accepts https://swalenshop.in decision regarding the cancellation of your order placed with us.
Cancellation of Order by https://swalenshop.in
https://swalenshop.in reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment has been received. The 100% payment shall be refunded and the User shall be informed of the same.
If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by https://swalenshop.in for re-delivery shall be claimed from the User.
- Though we strive to give you a great customer experience each time you shop with us if at all you are not 100% satisfied with your purchase, you can return your order for a full refund of the paid price. However, you must understand that we can’t bear a loss either; so the return of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an unwashed and undamaged condition within 7 days from date of delivery.